Seva and public purpose
Serving has always been central to how I understand public work: stay sincere, do the work well, and keep people at the centre.
India · Indian Revenue Service · naveenagrawal.in
Naveen Agrawal
A civil servant who leads through technology — for stronger, more trusted public institutions.
I bring a spirit of seva to public work — learning through uncertainty, facing problems directly, and helping build services and institutions people can use and trust.
Approach
Seva, problem first thinking, and technology for people.
Problem first thinking
When something does not work, acknowledge it clearly, learn what is missing, and collaborate toward a practical solution.
Technology for people
We now live deeply integrated with technology. What matters is keeping people first — using it to widen access, protect rights, and advance social justice.
Work
Public systems, GST implementation, and careful learning.
A concise record of the areas that shape my public work and the themes it centres on.
Public infrastructure
Digital public systems
Work shaped by GSTN, tax administration, product ownership, taxpayer experience, and large-scale service delivery.
GST journey
GST policy and implementation
Experience across field formations, GST Council Secretariat, cooperative federalism, and implementation support.
Website purpose
Learning in public
A space for verified learning, public explainers, certifications, and selected material that may be useful to others.
Learning
Credentials, recognition, and always learning.
Formal credentials, recognition for public-systems work, and a steady habit of learning across policy, technology, and product.
Verified credentials
- Harvard Business School Online — CORe, Pass with High Honors
- Project Management Professional (PMP) — PMI
- Professional Scrum Product Owner I · SAFe® 6 Product Owner / Manager
- IDEO U — Design Thinking, Storytelling & Service Design
- ITIL® 4 Foundation — PeopleCert
- IMF — Tax Administration (TADAT) & Revenue Gap Analysis (RA-GAP)
Recognition
- Recognised by the Union Finance Minister of India for contribution to GST
- GSTN Certificate of Appreciation — e-invoice rollout, as Product Owner
- GSTN Certificate of Appreciation — Aadhaar face authentication, as Product Owner
Always learning
- MA, International Relations — South Asian University, New Delhi
- B.Tech, Civil Engineering — KIIT University
Beyond degrees, I keep taking online and offline courses in my areas of interest — but the real learning, I find, comes from experimentation, not from courses alone.
Journey
From field administration to GST policy, GSTN, and product implementation.
This journey gave me exposure to field realities, cooperative federalism, policy implementation, technology procurement, stakeholder coordination, and digital public infrastructure.
2016: Civil service
Joined the civil service as an Indian Revenue Service officer in Customs and Indirect Taxes.
Field formations
Worked close to field realities where policy, compliance, administration, and citizen/business experience meet.
GST Council Secretariat
Worked on GST policy, cooperative federalism, centre-state collaboration, and implementation support.
GSTN and product implementation
Worked at GSTN on product and implementation, including e-invoice and related initiatives.
Thinking
Notes, written when they are worth writing.
I do not want this space to look like a content calendar. When I write here, it should be considered and useful: public systems, technology, leadership, trust, and the changing nature of public problem-solving.
For now, the most active public learning space is the Diary, where I can document what I am building and what I am learning through doing.
Open DiaryConnect
Get in touch.
For personal communication about this website, email me at agrawalnaveenjsr@gmail.com.
This is a personal website and occasional personal writing space. Views expressed here are strictly personal and shared for educational and informational purposes only. They do not represent any organization, employer, government department, or institution with which I am or have been associated.